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Orders are usually dispatched within 2–3 working days (excluding Sundays and public holidays) and delivered within 5–6 working days after dispatch. If your order has several products, they may be dispatched at different times.

Shipping is free on orders of ₹500 or more. Below that, a ₹50 shipping charge applies.

Nakpro Nutrition currently ships within India only.

Use your order ID or tracking number on the Shiprocket tracking page for real-time status.

Yes. Prepaid orders are confirmed by email and WhatsApp. Cash on delivery orders get a confirmation link on WhatsApp only.

Yes. A ₹99 COD convenience charge is paid in advance when you choose COD at checkout. Your order is dispatched once you confirm the link sent on WhatsApp. The link expires if it isn't confirmed within 72 hours.

No. The COD convenience fee is non-refundable, including when an order is cancelled, returned or replaced.

Yes, prepaid orders get an extra 2% off at checkout.

Product prices are shown inclusive of tax. Any GST that applies to your address is confirmed at checkout.

If the Nakpro tape is broken or the outer box is damaged at delivery, reject the shipment and email a photo to [email protected]. We will investigate and reship. If you have already accepted it, report it within 24 hours with an unboxing video and photos of the box (inside and outside) and the product.

No. Returns aren't accepted if the product has been used, the seal is broken or the serial number has been tampered with. Damaged, defective or incorrect items are replaced after inspection.

If your claim is eligible, the product is picked up within 5 working days and a replacement is issued within 7 days of pickup.

Orders can be cancelled only before they ship. Email [email protected]. Once the cancellation is acknowledged, the refund is processed within 7 business days.

Online payments are refunded to the original payment method within 7 working days. COD refunds go to your bank account within 14 working days of approval.

Yes, Nakpro products are third-party lab tested and safe to consume. Lab test reports are linked on each product page and collected on the Lab Reports page.

Several Nakpro products are Trustified certified, including Platinum Whey Isolate, Perform Whey, Impact Whey, Wheyzyme, Plant Protein and Creatine Monohydrate. Certified products show a Trustified badge.

Find the Authenticate scratch card on the front of the pouch, scratch it to reveal the unique code, then scan the QR code or enter the code with your phone number and email. Newer packs use a 10-digit code; older packs use an 8-digit code.

No. Nakpro doesn't sell through offline stores. Buy on nakpro.com or from Nakpro's listings on Amazon, Flipkart, Nykaa, Blinkit, Zepto, Nutrabay, HealthKart, HyugaLife.